Avyukta Intellicall Consulting Pvt. Ltd.
1 Call RecordingEnable automatic recordings for all inbound and outbound calls. You can configure your SuperReceptionist to record every call (on user consent) in IVR system. This allows you to download single or multiple recordings in future to monitor the quality of support or analyse the log to tell apart customer calls from prospects.
2 Multi Agent AccessWith Multi-Agent, you have complete control and access to the database, while your agents can only review their respective call logs, even in your brief absence. This secures customer information; and ensures clarity and focus in resolving customer service complaints.
3 SMS E-mail NotificationStay up-to-date with email or SMS alerts for new voicemails and customer calls that go unanswered.
4 Unified ManagementUnified Management allows you to add or delete forwarding numbers, modify settings, access logs and recordings, from a single panel.
5 CRM IntegrationSeamlessly integrate with most popular CRM softwares like FreshDesk, Salesforce, Zendesk and many others to ensure up-to-date records and deliver personalized customer service. With SuperReceptionist, you can streamline valuable customer requests, effortlessly synchronize data, and optimize workflow to incrementally enhance your business efficiency.